Terms of service
This page outlines the terms and conditions governing your use of the CMY Flooring website, purchases, and services. We're dedicated to ensuring a clear and fair experience for all our customers.
Your agreement with CMY Flooring
Welcome to CMY Flooring. By using our website, placing an order, or engaging with our services, you agree to these comprehensive terms and conditions. They are designed to ensure a fair and transparent experience for all our valued customers in Bury and beyond.
When you choose CMY Flooring for your high-quality flooring solutions, whether it's hardwood, laminate, vinyl, or carpet, please note that pricing and project timelines are subject to change if the initial details of your project evolve. We commit to providing quality materials and professional installation services. To ensure smooth progress, customers must provide accurate information, grant necessary site access, and ensure a safe workspace for our team. Deposits may be required for certain orders, and all payments are due as per our agreed terms. Rest assured, all products come with applicable manufacturer warranties, and our installation services are guaranteed for 7 days.
Customer responsibilities and expectations
We expect our customers to provide accurate measurements and details for all orders to ensure correct product delivery and installation. If you are arranging your own installation, please ensure you have read and understood our product installation guides, available on our website or by contacting us directly. For in-store pick-up of online orders, please bring your order confirmation and valid identification.
We kindly ask that you review your order carefully before confirming your purchase. Any modifications to an order may incur additional charges or affect delivery/installation timelines. Full payment is required before product dispatch or commencement of installation, unless otherwise agreed upon in writing.
Addressing order concerns
Should you encounter any issues with your order, such as damaged products or incorrect items, please notify us within 31 days of receipt. We recommend inspecting all items upon delivery or pick-up. For damaged goods, please provide photographic evidence to contact us. We will work diligently to assess the situation and provide a suitable resolution, which may include replacement, repair, or a refund, in accordance with our return policy.
For installation services, if you believe there is a fault with the workmanship, please contact us immediately. We will arrange a site visit to inspect the issue and rectify it as necessary, ensuring your satisfaction.
Important legal considerations
All sales are subject to UK consumer law. Please refer to our Privacy Policy for details on how we handle your personal data. By continuing to use our website and services, you acknowledge and agree to these terms. CMY Flooring reserves the right to update these terms at any time; changes will be posted on this page.
For any further questions or clarifications, please do not hesitate to contact us at or call. Your satisfaction is our priority, and we are here to assist you.