Return policy

At CMY Flooring, we want you to be completely satisfied with your flooring solutions. Our return policy is designed to be fair, simple, and clear, ensuring your peace of mind when shopping with us. We believe in transparency and want you to understand your options should you need to return a product. You can return unused, in-stock products within a set timeframe. Please note that special orders or custom items cannot be returned.

Common questions about returns

We understand that sometimes a product might not be exactly what you expected. Below, you'll find answers to the most common questions about returning items purchased from CMY Flooring, helping you navigate the process with ease.

What should I do if I'm not happy with my flooring and want to return it?
Your first step should be to contact our customer service team at [[phonenumber]] or email us at [[email]]. We'll guide you through the return process and verify if your item is eligible for return.

What is your return window and what are the conditions?
Customers can return unused, in-stock products within 14 days of purchase. Items must be in original condition and packaging. Special orders or custom products, including hardwood, laminate, vinyl, and carpet cut to specific lengths, cannot be returned.

Does the flooring need to be in perfect, unopened condition to be returned?
Yes, for a full refund, items must be in their original, unopened condition and packaging. Any signs of use, damage, or installation attempts may result in a denial of return or a reduced refund. Please ensure all original tags and labels are intact.

Once a return is accepted, will I get my money back or can I exchange it?
For eligible returns, you can choose between a refund to your original payment method or an exchange for another product. Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.

How long do customers have to decide if they want to return something?
Customers have 14 days from the date of purchase to initiate a return for unused, in-stock products. We recommend inspecting your order upon arrival to ensure it meets your expectations.

Are there any items that cannot be returned?
Yes, special orders, custom-cut flooring (such as specific lengths of carpet, hardwood, laminate, or vinyl), and any items that have been installed or used are not eligible for return. This policy ensures the quality and integrity of our products for all customers.

Do I need to keep the original packaging for a return?
Yes, all returned items must be in their original packaging, complete with all accessories, manuals, and documentation. Returns without original packaging may be subject to a restocking fee or may be denied.

How will I receive my refund?
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your statement after the return has been processed and approved.

Shop with confidence at CMY Flooring

Our commitment to quality extends beyond our products to our customer service. We're here to help you every step of the way, ensuring your experience with CMY Flooring is seamless and satisfying.